About lodging
Can I smoke in a room?
No. All rooms are non-smoking only. However, there is a smoking area available outside our front entrance;
take the front entrance to the outside and you can find it on your right should you need to smoke.
What time am I able to check in and check out by?
You can check in after 15:00. You should check out before 10:00.
Can I advance the time of checking in?
You can advance the time. However, please note that you need to pay additional cost as follows.
| in 3 hours | in 6 hours | over 6 hours |
|---|---|---|
| 30% of lodging fee | 50% of lodging fee | full of lodging fee |
*Depending on the reservation status of that day, we might not meet your request of checking in earlier.
Can I extend the time of checking out?
You can extend the time. However, please note that you need to pay additional cost as follows.
| in 3 hours | in 6 hours | over 6 hours |
|---|---|---|
| 30% of lodging fee | 50% of lodging fee | full of lodging fee |
*Depending on the reservation status of that day, we might not meet your request of checking in earlier.
Until when should I contact about cancellation? And how much is the cancellation fee?
The cancellation fee is as follows.
| No-shows at hotel | On the day | The previous day | 5 days ago | 20 days ago | |
|---|---|---|---|---|---|
| From 1 to 49 persons | 100% | 100% | 50% | 30% | - |
| 50 persons or more | 100% | 100% | 80% | 50% | 10% |
About using the facilities
Can I take only hot springs?
You are able to take hot springs as a day trip visitor. Please check the page of natural hot springs if you would like to know the price.
When does the pool begin?
Normally, we operate the outdoor pool from mid-July to the end of August. It might be changed by the day of week.
We are the group which has 15 persons. Can we use the banquet hall for dinner?
You are able to use the banquet hall (private room) if you reserve it. There is a time limit for two hours, but you are able to use for free.
We provide 4 banquet halls (Table or Tatami), but we serve our customers in order of arrival. Please ask the front desk as soon as possible. (Please write “we want to use banquet hall” into the space “request to our hotel”. We will contact you in a few days.)
Do you have parking lots?
We provide free parking lots that 240 cars can park.
Do you have meeting rooms?
We provide 4 meeting rooms in total. You are able to use it from 30 to 150 persons according to various purposes. If you would like know the detail of the price, please check the page of Banquet halls / Meeting rooms.
Others
Can I pay by credit cards?
You are able to use each type of credit cards such as VISA, JCB, etc.
Do you have wheelchairs?
We lend two wheelchairs for free at the front desk. Please ask the front desk in advance if it is necessary to use them.
Contact us
+81-29-876-5050
Please Call between 8 a.m. and 9 p.m.